Direct Answer: Delhivery AWB Tracking allows you to monitor your package’s journey with real-time updates using your unique AWB (Airway Bill) number. Visit www.delhivery.com, enter your 12-15 digit tracking number, and click “Track” to see your shipment’s current location, status, and estimated delivery date instantly.
Disclaimer: The information in this article is based on publicly available information from Delhivery and user experiences. Delhivery policies, phone numbers, and services may change over time. For the most current information, visit www.delhivery.com or contact Delhivery customer support directly. This article is for informational purposes only and does not constitute professional advice. We recommend verifying specific details with Delhivery before relying on them for critical shipments.
Quick Facts Table
| Fact | Details |
|---|---|
| AWB Format | 12-15 digit numeric or alphanumeric code |
| Same-City Delivery | 24-48 hours |
| Cross-Country Delivery | 48-96 hours |
| Delivery Hours | 10 AM to 8 PM, Monday to Friday |
| Tracking Methods | Website, App, Mobile Number, Third-party platforms |
| Claim Period | 7 days from expected delivery date |
| Customer Support Email | customer.support@delhivery.com |
| Coverage | All of India and selected international locations |
What Is Delhivery AWB Tracking?
Delhivery AWB Tracking provides real-time updates and unparalleled visibility throughout the delivery process. An Airway Bill (AWB) is a unique identification number assigned to each package transported by Delhivery, and AWB Tracking serves as a vital tool that enables you to keep a close eye on the whereabouts of your shipment.
Think of your AWB number like a passport for your package. When you place an order online or send a shipment through Delhivery, this 12-15 digit code gets assigned to track every movement from pickup to delivery. Whether your package travels across your city or the entire country, Delhivery AWB Tracking keeps you informed at each step.
Delhivery Limited is India’s largest fully integrated third-party logistics provider, operating as a multi-service platform that serves e-commerce marketplaces, direct-to-consumer brands, small and medium enterprises, and large companies across virtually every sector of the Indian economy.
The tracking system records every scan, movement, and status change, giving you peace of mind that your shipment is accounted for during its entire journey.
How to Find Your Delhivery Tracking Number
Before you can use Delhivery AWB Tracking, you need your AWB number. Here’s where to find it:
From Your Order Confirmation
When you purchase something online, the seller sends you a confirmation email with tracking details. Your Delhivery AWB number appears in this email, often labeled as “AWB,” “Tracking Number,” or “Shipment ID.”
From Your Seller’s Account
Log into your account on the e-commerce platform where you placed your order. Open your order history and find the order you want to track. The Delhivery tracking number is listed in the order details section.
From Your Drop-off Receipt
If you personally dropped off a package at a Delhivery location, the receipt they gave you contains your tracking number. Look for it near the barcode on your slip.
Format to Look For
Delhivery tracking numbers come in the format of 12-15 digit numeric or alphanumeric AWB. Your number will look something like: 123456789012 or ABC123456789D.
4 Methods to Track Your Delhivery AWB
Method 1: Official Delhivery Website
This is the most direct way to track your shipment:
- Open your web browser and go to the official Delhivery website
- Locate the tracking section on the homepage
- Enter your 12-15 digit AWB number
- Click the “Track” button
- Your shipment status, location, and estimated delivery date appear instantly
This method gives you the most up-to-date information directly from Delhivery’s system.
Method 2: Delhivery Mobile Number Tracking
You can select the Delhivery tracking option using your mobile number and enter your mobile number in the tracking field, then click “Get OTP & Track” to receive tracking information.
This method works if you don’t have your AWB number handy but remember the phone number you used when placing your order.
Method 3: Delhivery Mobile App
Download the official Delhivery app on your smartphone. Log in or sign up, and you can track multiple packages from one place. The app sends push notifications when your package status changes, so you stay updated without checking manually.
Method 4: Third-Party Tracking Platforms
You can track on the official Delhivery website, in the Delhivery app, or by logging in with the mobile number linked to the shipment. Third-party tracking services like Ship24 also allow you to track Delhivery parcels and follow them alongside other couriers.
Platforms like Ship24 let you track Delhivery AWB shipments without creating an account and even compare tracking across multiple couriers.
Understanding Delhivery AWB Tracking Status Meanings
When you track your Delhivery package, different statuses appear as it moves through the network. Here’s what each status means:
| Status | What It Means |
|---|---|
| Tracking Number Created | Your AWB has been generated, but the shipment hasn’t been picked up yet |
| Pickup Scheduled | Delhivery has booked your shipment and scheduled a pickup |
| Shipment Picked Up | Your package has been collected from the sender and entered the Delhivery network |
| Received at Origin Center | Your parcel reached the first sorting facility for processing |
| Added to Bag | Your package was grouped with other parcels for transport |
| Bag Received at Facility | The transport bag containing your shipment arrived at another facility |
| In Transit | Your package is currently moving between facilities or locations |
| Shipment Left Facility | Your package departed from a warehouse or distribution center |
| Out for Delivery | Your package is on the delivery vehicle and heading to your address |
| Delivery Attempted | The delivery agent tried to deliver but you weren’t available |
| Delivered | Your package was successfully handed to you or someone at your address |
| Undelivered | The package couldn’t be delivered for reasons like wrong address or refusal |
Most delays happen during the “In Transit” or “Shipment Left Facility” stages because these involve movement across India’s busy road networks.
Delhivery Delivery Time: How Long Will Your Package Take?
Delivery times vary based on the distance and the service type you chose:
Same-City Delivery
For standard domestic express shipments, deliveries within the same city typically complete within 24 to 48 hours.
Cross-Country Delivery
Cross-country routes such as Delhi to Chennai or Mumbai to Guwahati generally take between 48 and 96 hours.
Same-Day Delivery
For time-sensitive orders, Delhivery offers same-day delivery in select metro and large-city markets for orders placed before approximately 3 PM on the day of dispatch.
Remote Areas
Deliveries to remote areas like the Northeast can take 7-10 days because these regions have limited connectivity through other couriers as well.
Holiday Delays
During national holidays, festival seasons, or extreme weather, deliveries may take longer than the estimated time.
Delivery Windows
Within India, you can expect Delhivery delivery between 10 am and 8 pm, from Monday to Friday, and not on public holidays or bank holidays.
Delhivery attempts deliveries during business hours on weekdays. If you’re not available, they’ll try again the next business day.
Delhivery AWB Tracking Services Available
Delhivery offers several service types, each with different pricing and speed:
Express Parcel Delivery
The standard service for most online shopping. Handles parcels from 1 gram to several kilograms with pickup and delivery across India.
Delhivery Direct
A newer local delivery service for intracity shipments within major cities, offering faster delivery times.
Delhivery Air Tracking
Delhivery Air Tracking is available for packages that travel by air, essential to stay updated on the status and location of your shipments.
Surface Delivery
A more economical option for non-urgent shipments, taking 7-15 days depending on distance.
Delhivery International
Delhivery International is for economy air-parcel exports, which means Delhivery tracking can now cover standard domestic shipments, intracity deliveries, and some international movements within the same broader network.
Each service type has its own tracking capabilities, but all use the same AWB tracking system.
Common Delhivery AWB Tracking Problems and Solutions
Problem 1: Tracking Number Not Updating
Why It Happens: The package hasn’t been scanned yet, or there’s a 12-24 hour delay in updating the system.
Solution: Wait 24 hours after your pickup confirmation. If it still doesn’t update, contact Delhivery support through the tracking page or via email.
Problem 2: Package Stuck at Facility
Why It Happens: High volume, sorting delays, or customs delays (for international shipments).
Solution: If your package is stuck for more than 2 days beyond the expected timeframe, raise a support ticket. Delhivery will investigate and update you within 48 hours.
Problem 3: Delivery Attempted But Not Delivered
Why It Happens: You weren’t available, address details were unclear, or the delivery agent couldn’t access your location.
Solution: Delhivery automatically attempts redelivery the next day. If you need immediate redelivery, contact support through your tracking page or call your local Delhivery center.
Problem 4: Tracking Shows “Out for Delivery” But Package Didn’t Arrive
Why It Happens: The delivery vehicle may make multiple stops, or the status updates before final delivery.
Solution: Wait until 8 PM on that day. If the package still doesn’t arrive, contact Delhivery support immediately.
Problem 5: Lost or Damaged Package
Why It Happens: Rare but can happen due to handling errors or accidents.
Solution: File a claim through your tracking page within 7 days of the expected delivery date. Delhivery will investigate and compensate you based on the claim policy.
How to Contact Delhivery Customer Support
If you need help with your Delhivery AWB Tracking or shipment:
Email Support (Most Reliable)
- Email: customer.support@delhivery.com
- Response time: 24-48 hours
- Best for detailed issues and documentation needs
Official Website
- Visit www.delhivery.com and use the help/support section
- You can raise tickets directly from your tracking page
Mobile App
- Open the Delhivery app and use the “Help” or “Support” section
- Fastest way to raise issues and track responses
Regional Customer Care Numbers
While Delhivery doesn’t have a single nationwide toll-free number, some regional offices have contact lines:
- Bangalore: +91 8046522916 / +91 8041160012
- Mumbai/Gurgaon: +91 124 6719500
- Chennai: +91 44 45574261 / +91 9003186669
- Coimbatore: +91 422 4212336
- Noida: +91 120 4243396
- Headquarters (Gurgaon): +91 (124) 6719500
Head Office Address
Delhivery Limited
Plot 5, Sector 44
Gurugram, Haryana – 122002, India
Tip: Email support is generally more reliable than phone lines, which often get congested during peak hours.
Conclusion
Delhivery AWB Tracking is an essential tool for anyone ordering online in India. With your unique tracking number, you get real-time visibility into your package’s journey, understanding exactly where it is at any moment. Whether you’re tracking a same-day delivery in your city or a multi-day cross-country shipment, Delhivery AWB Tracking keeps you informed every step of the way.
Use the four tracking methods mentioned here—the official website, mobile app, phone number tracking, or third-party platforms—to stay updated. Familiarize yourself with the tracking status meanings so you understand what each update signifies. If something goes wrong, know that Delhivery customer support is available through email and regional phone numbers to help resolve issues.
Frequently Asked Questions
Q1: Is Delhivery AWB Tracking available 24/7?
Yes, you can track your package anytime using the website or app. However, status updates happen during business hours and whenever your package is scanned at a facility.
Q2: Can I track my Delhivery package without my AWB number?
Yes, you can use your registered mobile number to track your shipment. Go to the Delhivery website, select “Track by Mobile Number,” enter your phone number, and you’ll receive an OTP to access your tracking information.
Q3: Why is my Delhivery AWB Tracking not working?
This usually happens if your tracking number is incorrect or the system hasn’t updated yet. Double-check your AWB number, wait 24 hours after pickup, or try the mobile number tracking method. If problems persist, contact Delhivery support.
Q4: How long does Delhivery keep tracking information?
Delhivery maintains tracking history for delivered packages indefinitely, so you can reference it anytime after delivery. However, active tracking is most useful while your package is in transit.
Q5: Can I change my delivery address using Delhivery AWB Tracking?
Not directly through tracking. Once your package is picked up, the address is locked. Contact Delhivery support via email immediately with your new address if there’s an urgent change before delivery.
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